Refund policy

Returning unwanted goods

In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery, so long as they are returned in an unused, new condition with the original packaging & accompanied with the original invoice. Please note, it is the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay postage costs back to us. Please note we do not offer refunds on sale items.

Returning faulty goods

In the unlikely event that your product is faulty upon arrival, we will happily exchange or refund your item within 28 days of receiving the returned item. Please email us at [email protected] or contact us at 0872669376 to notify us of your intent to return within 48 hours of receipt. Your email should contain all references that are on your receipt together will a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund. Once faulty goods have been returned to us your refund can be processed. Items can be posted directly back to us at the address below (postage will be refunded).

  • Goods must be in their original packaging with any seals in tact and in a saleable condition.
  • Please specify order number on returns package.
  • Please ensure goods are packaged appropiately to avoid damage.
  • Goods must be returned within 14 days of receipt for exchange or refund.

Return address:
The Beauty Salon
77 Camden Street Lower
Dublin 2
D02 XE80

Undelivered goods

In the unlikely event that your order has not been delivered you can contact us to receive your tracking number and you can check with Fastway couriers directly through “Support” feature on their website at If your query is not been dealt with promply please contact [email protected] and we will escalate the issue for you.

If you have not received your goods within 2 weeks of placing your order please contact us immediately.

In the unlikely event that your order has been lost in transit, refund or re-dispatch can be arranged upon receiving a confirmation from Fastway courier that the parcel has been lost.

If you contact us after 60 days of placing your order claiming that the order was not received we will not be in a position to issue a refund. Please ensure to contact us within no more than 4 weeks since placing your order, if the order is not received.


We offer a 100% money back guarantee on Dermalogica Products returned for any reason. We’ll gladly accept returns for any Dermalogica products purchased from and will issue a full refund upon receiving your items within 14 days of the PURCHASE date.

Should you experience a Skin Response, please contact us to discuss at [email protected].